T&Cs

Informal Feedback

We hope that every student is satisfied with the service he/shereceives at Chapterhouse. At all times we welcome comments and suggestions which can be brought up with the director or any member of staff. Alternatively, you might prefer to email an anonymous comment to our virtual Suggestion Box here at info@chapterhousedublin.ie

Formal Feedback

Every five weeks you and your classmates will be asked to submit feedback on all aspects of your classroom experience in the form of class based questionnaire.

Complaints

However, in the event that you are unhappy with an aspect of your experience at Chapterhouse please register a complaint. This can be done in person or in writing to the Academic Director who is in attendance in school every day or by email to director@chapterhousedublin.ie You will be contacted by a manager within three working days with a view to resolving the issue.

Exit Questionnaire

On leaving the school, we will ask for your closing remarks on your experience. As always we ask for your honest feedback even if it is negative. As the school is relatively small you

may be invited or requested to share your experience with the director/ director of studies on your last day.

Appeal to a Higher Authority

If you have a serious grievance which you feel has not been dealt with at Chapterhouse, you may wish to address it with a higher authority. The Irish Council for Overseas Students (ICOS) www.icosirl.ie/ provides a platform where student can raise serious complaints against a school.

Punctuality

All students are requested to be in class at the scheduled time of commencement. You should not be admitted to class after 15 minutes and will have to wait until the second session. This is a mark of respect to the teacher and the other students. In exceptional circumstances, you may be admitted after 15 minutes at the teacher’s discretion; however you will be marked absent. Likewise students leaving the class more than 15 minutes earlier than the scheduled end of class will be marked absent for the period.

Absence & Sick leave

All absence from class, including sick leave, must be explained by the student to the school. The student must both notify the school during the absence, and provide further explanation upon return. The student must notify the school of his/her absence, or arrange notification of same, to the school director, Jonathan Duignan, by emailing director@chapterhousedublin.ie on the day of absence and each subsequent day of absence. Upon return the student must submit an Absence Letter to reception. One Absence Letter should be completed for each absence period, whether it consists of a half day, full day, or extends over two or more days. If sick leave extend for more than two consecutive days, a medical certificate is required.

Back to School Meeting

The Absence Letter is reviewed and counter-signed by the Academic Director and a follow up Back to School meeting is scheduled if deemed necessary. A follow up meeting would be scheduled in cases except where the student has a good record and is not in danger of a warning or where the student is on a short programme and enjoys reasonable attendance record.

Holidays & Breaks

There are no holidays or breaks outside the published calendar for long term students. Request for extraordinary or additional holidays cannot be entertained. In individual cases personal circumstances may arise to make an enforced break from classes necessary. Examples include a court appearance or the serious illness or bereavement of a close family member. In such cases the school will support the student in every way possible but still must record the student as absent for everyday that he/she is away from class. It is important to stress that absence is a statement of fact. It is unalterable record of lack of presence in the classroom, often for unavoidable reasons. Marking a student as absent does not automatically confer censure. The school as no option but to record the statement of fact accurately. For this reason the school encourages 100% attendance when possible as it allows for a generous 15% cushion of absence in the event of such unavoidable illness or absence. The student must also inform the school of unavoidable breaks when they occur.

Short Term Students

With the exception of Christmas closure, there are no scheduled holidays for students on programmes for less than 25 weeks. If you may apply to break you studies with a holiday week, once it is complies with the rules governing your immigration status. For EU student and Non- EU students on tourist visas of a maximum of 90 days, you may wish to make two separate booking to allow for free time between bookings.

Academic Year Students

For students on Academic Year Programmes of 25/35 weeks, you must adhere to published calendars of holidays. In exception circumstances such as serious illness or the bereavement of a close family member, you may be permitted to leave your programme. Applications for Emergency Leave should be made to director@chapterhousedublin.ie. A decision will be made as soon as possible

Punctuality

All students are requested to be in class at the scheduled time of commencement. You should not be admitted to class after 15 minutes and will have to wait until the second session. This is a mark of respect to the teacher and the other students. In exceptional circumstances, you may be admitted after 15 minutes at the teacher’s discretion, however you will be marked absent. Likewise students leaving the class more than 15 earlier than the scheduled end of class will be marked absence for the period.

Attendance

To guarantee the achievement of the learning outcomes Chapterhouse requires 100% attendance on all programmes. Attendance is recorded daily by the teachers and monitored by the Director. Attendance is particularly important on the Academic Year programme. Visa requiring students are required to demonstrate a minimum of 85% attendance.

Academic Year Attendance

To guarantee the achievement of the learning outcomes, Chapterhouse requires 100% attendance on all programmes. Attendance is recorded daily by the teachers and monitored by the Director. Attendance is particularly important on the Academic Year programme. Visa requiring students are required to demonstrate a minimum of 85% attendance.

Attendance Warning System (Academic Year Students Only)

1. An absence is defined as non-attendance for any reason regardless of reason valid or not.

2. All absence needs to be explained to the school director, Jonathan Duignan, by email to director@chapterhousedublin.ie

3. A one or two day’s absence needs also to be explained in writing in the form of a note to the teacher on your return.

4. An absence of three days of more requires a phone call or email during the absence, doctor’s letter and a meeting with the director upon your return.

5. If your total absence exceeds five days (including combined half days) in the first five weeks you will receive a first written warning.

6. If your total absence exceeds ten days (including combined half days) in the first 10 weeks you will receive a second written warning.

7. If your total absence exceeds 15 days (including combined half days) in the first 15 weeks you will receive a final written warning.

8. If you total absence exceeds 16 days within the first 16 weeks you will be expelled from the school, reported to INIS and not be eligible for a refund.

9. If you total absence exceeds 20 days within the first 20 weeks you will be expelled from the school, reported to INIS and not be eligible for a refund.

10. .In the case of verified illness or emergency, the school may determine not to expel you but will report the attendance figures to the INIS.

Emergency Contact

In case of emergency please contact Chapterhouse at +353 87 3892229 Please note this number is for emergency use only and it is available 24hours, 7 days a week. Please note emergency does not include: Queries about the city, course, school, attendance, holidays – These can be treated during working hours. You will be requested to provide contact details to the school shortly after arrival

Professional & Business English Programmes

Chapterhouses offers short language-focused programmes in the following areas:

· Aviation

· English for Cabin Crew Personnel

· English for Oil and Gas

· English for Nursing

· International Law (ILEC)

· Managers’ Boot Camp (Mini-MBA)

Refund Policy

Non visa-requiring students

Non-visa requiring students who change their mind after booking a course at Chapterhouse are subject to the following refund policy:

Cancellation Notice Policy

Over 21 days Full refund minus administration fee of €75

Between 10 and 21 days 50% refund of tuition fees

Less than 10 days No refund

Visa requiring students

Under new legislation in Ireland all visa requiring students advance funds will be held in a segregated account (Escrow) until the student’s visa is approved and a copy sent to PaytoStudy. Students who fail to secure a visa and can provide documented evidence of same are entitled to a 100% refund. Students who pay through PaytoStudy, a third party account can take comfort that their funds will be refunded through this third party holding account in the event of not securing a visa.