Informal Feedback 

We hope that every student is satisfied with the service he/she receives at Chapterhouse. At all times we welcome comments and suggestions which can be brought up with the director or any member of staff. Alternatively, you might prefer to email an anonymous comment to our student services studentservices@chapterhousedublin.ie 

Formal Feedback 

Every week and your classmates will be asked to submit feedback on all aspects of your classroom experience in the form of class-based questionnaire. 


However, if you are unhappy with an aspect of your experience at Chapterhouse, please register a complaint. This can be done in person or in writing to the Director or Studies or the Centre Manager, who are attendance in school every day or by email to studentservices@chapterhousedublin.ieYou will be contacted by a manager within three working days with a view to resolving the issue. 

Exit Questionnaire 

On leaving the school, we will ask for your closing remarks on your experience. As always, we ask for your honest feedback even if it is negative. You may be invited or requested to share your experience with the Director of Studies on your last day. 

Appeal to a Higher Authority 

If you have a serious grievance which you feel has not been dealt with at Chapterhouse, you may wish to address it with a higher authority. The Irish Council for Overseas Students (ICOS) www.icosirl.ie provides a platform where student can raise serious complaints against a school. 


All students are requested to be in class at the scheduled time of commencement. You should not be admitted to class after 15 minutes and will have to wait until the second session. In exceptional circumstances, you may be admitted after 15 minutes at the Director of Studies discretion; however, you will be marked absent. Likewise, students leaving the class more than 15 minutes earlier than the scheduled end of class will be marked absent for the period. 

Absence & Sick leave 

All absence from class, including sick leave, must be explained by the student to the school. The student must both notify the school during the absence and provide further explanation upon return. The student must notify the school of his/her absence, or arrange notification of same, to the school by emailing studentservices@chapterhousedublin.ie on the day of absence and each subsequent day of absence.  

Holidays & Breaks

There are no holidays or breaks outside the published calendar for long term students. Request for extraordinary or additional holidays cannot be entertained. In individual cases personal circumstances may arise to make an enforced break from classes necessary. Examples include a court appearance or the serious illness or bereavement of a close family member. In such cases the school will support the student in every way possible but still must record the student as absent for everyday that he/she is away from class. It is important to stress that absence is a statement of fact. It is unalterable record of lack of presence in the classroom, often for unavoidable reasons. Marking a student as absent does not automatically confer censure. The school as no option but to record the statement of fact accurately. For this reason, the school encourages 100% attendance when possible as it allows for a generous 15% cushion of absence in the event of such unavoidable illness or absence. The student must also inform the school of unavoidable breaks when they occur. 

Students attending a course on the ILEP register are entitled to holidays. Students attending these courses will have registered with Chapterhouse for a period of 25 weeks and these classes must be taken in full in a period not exceeding 33 weeks.  

Once agreed the holiday dates and tuition dates are entered on the student’s entry on the database and cannot be altered. The tuition dates will be identified on the registration letter for GNIB. The only authorised signatories for this letter are Beth O’Shea and David McCarthy. 

The college closes for 2 weeks at Christmas and these two weeks are compulsory holiday periods. 

Short Term Students

Except for Christmas closure, there are no scheduled holidays for students on programmes for less than 25 weeks.  

Academic Year Students

For students on Academic Year Programmes of 25/33 weeks, you must adhere to published calendars of holidays. In exceptional circumstances such as serious illness or the bereavement of a close family member, you may be permitted to leave your programme. Applications for Emergency Leave should be made to studentservices@chapterhousedublin.ie. A decision will be made as soon as possible. 


To guarantee the achievement of the learning outcomes Chapterhouse requires 100% attendance on all programmes. Attendance is recorded daily by the teachers and monitored by the Centre Manager. Attendance is particularly important on the Academic Year programme. Students attending courses on the ILEP are required to demonstrate a minimum of 85% attendance. 

Academic Year Attendance

Irish Government regulations stipulate that Visa Requiring students must attend classes for a minimum of 85% of their lessons. 

Attendance is taken twice daily in all classes. 15 minutes after the beginning of the lesson the teacher finalises the list of students present in the class in the appropriate section of the class Logbook. 

The Centre Manager (David McCarthy dmccarthy@twinireland.com) ensures that each class is visited during each class period and the attendance of students therein is recorded on the Attendance Register. 

Students arriving to a class more than fifteen minutes after it begins are admitted only at the discretion of the DOS. Even if admitted the student is marked absent for this class period. Each class period constitutes 10% of the total attendance requirement for that week. Students must remain in their class period ends. If a student leaves the class more than 15 minutes earlier than those times they are retrospectively marked as absent on the Logbook and Attendance Register. On weeks where a public holiday occurs all students are marked present on the day of the holiday.  

Every Friday the Logbooks and Attendance Register are checked for accuracy and the relevant class teacher signs off on the attendance for that week on the Attendance Register. 

The attendance rate of every student is recorded on the student’s database entry in the attendance section each Monday morning. The percentage attendance for the week and the average attendance rate for the entire enrolment are automatically generated on this database. 

If a student is not at the required rate of 85% he/she is interviewed by the Centre Manager to ascertain the reason and to remind the student of his/her responsibilities regarding attendance and to explain the consequences of not reaching the required level. The date and content of this interview is recorded on the student’s entry on the database.  

After 4 weeks have elapsed, and if the student’s attendance rate has not reached the required level, a letter of warning is given to the student. This letter identifies the current attendance rate and the required attendance rate, and the student is advised that the situation would be reviewed after a further 4 weeks by which point the rate should be at the required level. All letters regarding attendance are printed, signed by the Centre Manager and the student, one copy is retained by the student and the other copy is filed in the school office.  

Following this period of 4 weeks, if the attendance rate is not at a minimum of 85% a second letter is issued. This letter advises that a further review would be conducted after 4 weeks from the date of the letter. If the attendance rate at that point is not at the required minimum, then INIS would be contacted and advised of the situation. Chapterhouse Dublin will be guided by INIS as to any further action, including expulsion. 

All absences, for whatever reason, are noted. Attendance percentage rates cannot be changed under any circumstances. 

It is the responsibility of the students to ensure that they meet the attendance requirements of their visa and any communication regarding attendance issues must be directly between the student and the school. Students must ensure that any explanatory material for absences is available both to Chapterhouse Dublin and the Immigration Authorities. 

Emergency Contact

In case of emergency please contact Chapterhouse at +353 87 3892229 Please note this number is for emergency use only and it is available 24hours, 7 days a week. Please note emergency does not include queries about the city, course, school, attendance, holidays – These can be treated during working hours. You will be requested to provide contact details to the school shortly after arrival. 

End of Course Examinations

All students attending courses on the ILEP register pay an examination fee on registration for their course.  

All students taking a course on the ILEP register must sign an agreement to take an examination on completion of their course. This agreement is signed by the student and the DOS, and a copy retained by the student and by the DOS.  

The required minimum level for completion of the courses on the ILEP register is determined by the examination identified. 

The results of all examinations which are registered for by the college are recorded. 

Cancellations and Student Refunds

No refunds are made if a student has been expelled from the school. 

A student may be expelled from the school for issues of attendance in line with Immigration regulations. In addition, Chapterhouse reserves the right to expel a student who has been involved in anti-social behaviour, bullying or violence towards a student or staff member; alcohol or drug abuse; misuse of internet/e-mail facilities; damaging of college or host family property. All repatriation expenses in such instances are the responsibility of the student. The Irish Immigration Authorities will be informed in the case of expulsion of a non-EEA student. 


Chapterhouse Dublin are aware that during the worldwide Covid-19 pandemic, circumstances may have caused some students to breach their permission to stay in Ireland. 

A student who registers with Chapterhouse during this period must make every effort to register with GNIB in a reasonable time, and present proof to the school of their successful registration. Failure to do so will result in removal from the register. No refunds will be made if a student is removed from the register due to failing to register with GNIB. 

If a student is refused a Stamp 2 permission to stay, they must present proof of this refusal to the school. The student must also provide proof that they have left the state. In this case a student may be refunded for any unused weeks of tuition, minus the administration fee, exam fees, learner protection costs, books and any bank charges incurred.